> ## Documentation Index > Fetch the complete documentation index at: https://docs.kaanha.ai/llms.txt > Use this file to discover all available pages before exploring further. # Subscriptions, Plans & Billing > Kaanha AI subscription tiers, AI credits, billing cycle, and account management. Kaanha AI runs on a **subscription-tier model** effective **April 26, 2026**. Pick a plan that matches your team size and feature needs; pay monthly or annually; upgrade, downgrade, or cancel from the in-app billing dashboard at any time. > This page supersedes the previous **pay-as-you-go credit-pack** model (Starter $10 / Standard $45 / Growth $175 / Scale $800). If your organization is on the legacy model, see [Migrating from the Old Credit-Pack Model](#migrating-from-the-old-credit-pack-model) below. *** ## Plans Overview All prices are in **USD**, billed via **Stripe**. | Plan | Monthly | Yearly | AI Credits / month | Contacts | Users | Voice | White-label | | -------------- | ------------- | ----------------------- | ------------------ | --------- | --------- | ----------- | ----------- | | **Free** | \$0 | \$0 | 0 | 500 | 1 | — | — | | **Starter** | \$19 | \$190 *(2 months free)* | 0 | 5,000 | 3 | — | — | | **Pro** | \$49 | \$490 *(2 months free)* | 10,000 | 25,000 | 10 | — | — | | **Premium** | \$99 | \$990 *(2 months free)* | 50,000 | unlimited | unlimited | rolling out | included | | **Enterprise** | Contact sales | — | Custom | unlimited | unlimited | Custom | included | > **Annual = 10× monthly = \~17% saving** (two months free). Both monthly and annual auto-renew. *** ## What Each Plan Includes | Feature | Free | Starter | Pro | Premium | Enterprise | | ----------------------------------------------- | :---: | :-----: | :-------------: | :-------------: | :---------------: | | WhatsApp via Meta Cloud API | ✅ | ✅ | ✅ | ✅ | ✅ | | Live chat inbox | ✅ | ✅ | ✅ | ✅ | ✅ | | Quick replies | ✅ | ✅ | ✅ | ✅ | ✅ | | Templates | basic | full | full | full | full | | Broadcasts | — | ✅ | ✅ | ✅ | ✅ | | CSV import | — | ✅ | ✅ | ✅ | ✅ | | Tag management | — | ✅ | ✅ | ✅ | ✅ | | Sales pipeline | — | ✅ | ✅ | ✅ | ✅ | | Tasks | — | ✅ | ✅ | ✅ | ✅ | | Payment links | — | ✅ | ✅ | ✅ | ✅ | | AI chatbots | — | — | ✅ (10K credits) | ✅ (50K credits) | ✅ (custom + BYOK) | | Knowledge bases / RAG | — | — | ✅ | ✅ | ✅ | | Sequences / drip campaigns | — | — | ✅ | ✅ | ✅ | | Slack / Notion / HubSpot / Zoho / Salesforce | — | — | ✅ | ✅ | ✅ | | MCP server access | — | — | ✅ | ✅ | ✅ | | MFA / SLA policies | — | — | ✅ | ✅ | ✅ | | White-label + custom domain | — | — | — | ✅ | ✅ | | Companies + Products + Orders + Suppliers (B2B) | — | — | — | ✅ | ✅ | | Custom Entities | — | — | — | ✅ | ✅ | | Automation rules | — | — | — | ✅ | ✅ | | Voice agents | — | — | — | rolling out | ✅ (custom) | | SSO / SAML | — | — | — | — | ✅ | | SOC 2 audit support | — | — | — | — | ✅ | | Dedicated CSM | — | — | — | — | ✅ | | **Storage** | 50 MB | 1 GB | 10 GB | 50 GB | 100 GB+ | | **API keys** | 0 | 2 | 5 | 999 | unlimited | | **Team members** | 1 | 3 | 10 | unlimited | unlimited | *** ## AI Credits Explained AI credits power AI chatbots, knowledge-base RAG queries, and any other LLM-driven feature. * **1 AI credit = 1,000 tokens** (input + output combined). * Credits are **allotted monthly** based on your plan: **Pro = 10,000**, **Premium = 50,000**, **Enterprise = custom**. * Credits **reset on the billing cycle anniversary** — they **do not roll over**. * AI is **locked to Gemini 1.5 Flash and GPT-4o-mini** on Free, Starter, Pro, and Premium. **Enterprise** can BYOK (bring your own OpenAI / Anthropic API key) for any supported model. * When your credit balance reaches zero, AI features are **soft-blocked** until the next reset, an upgrade, or a credit grant from your admin. Track your credit balance and burn rate at: ``` /billing → AI Credits ``` *** ## Plans WITHOUT AI **Free** and **Starter** ship with **AI agents disabled**. These plans cover the messaging, CRM, and broadcast surfaces only. If you need AI chatbots, RAG over your knowledge base, or any LLM-backed automation, **upgrade to Pro** (\$49/mo) or higher. The upgrade is prorated and AI unlocks immediately. *** ## Annual vs Monthly | | Monthly | Annual | | ------------------ | ------------------------------------- | --------------------------- | | Charge cadence | Every 30 days | Once a year | | Effective discount | — | \~17% (two months free) | | Auto-renew | Yes | Yes | | Cancel | End of current month | End of current annual term | | Refund window | None (cancel takes effect next cycle) | 14-day money-back guarantee | Switch between monthly and annual at any time from `/billing → Change Plan`. Switching to annual triggers a prorated charge for the remainder of the year. *** ## 14-Day Pro Trial New signups can start a **14-day free trial of Pro** — no credit card required. * Unlocks every Pro feature (AI chatbots, RAG, integrations, MCP) for 14 days. * On day 14, the trial **auto-converts to paid Pro** unless you change or cancel the plan. * Cancel anytime during the trial with one click; no charge is made. * Trial is offered once per organization. Start a trial at `/signup` or upgrade an existing Free workspace at `/billing`. *** ## WhatsApp Message Costs > **WhatsApp messages are not charged by Kaanha AI.** Meta bills your conversations directly to your own WhatsApp Business Account (WABA) at Meta's published rates. Kaanha AI charges **zero markup** on WhatsApp traffic. Per-message costs depend on the recipient's country and the conversation category (Marketing, Utility, Authentication, Service). See Meta's [WhatsApp Business Pricing](https://developers.facebook.com/docs/whatsapp/pricing) for current rates. *** ## SMS Costs SMS is billed by **Twilio**, not Kaanha AI. You connect your own Twilio account; Twilio charges you per message at their published rates. Kaanha AI provides the channel orchestration (routing, templates, automation) at no additional per-message cost. *** ## Voice Costs (Rolling Out) Voice agents are currently rolling out to **Premium** and **Enterprise** plans. * **Telephony**: Twilio Voice (or supported BYOC: Plivo, Exotel, Vonage, raw SIP) — billed by your provider. * **STT / LLM / TTS**: Sarvam STT + Gemini 1.5 Flash + Sarvam or Deepgram Aura TTS. * **Target unit cost**: \~\$0.12 per minute, with 65–75% gross margin built in. * Voice is **included** with Premium (subject to fair-use minutes) and **fully customisable** on Enterprise. *** ## Subscribing 1. Visit `/signup` (new orgs) or `/billing → Choose Plan` (existing orgs). 2. Pick a tier; choose **Monthly** or **Annual**. 3. Complete checkout via **Stripe** (card, Apple Pay, or Google Pay). 4. Your plan activates instantly; the billing dashboard refreshes with the new entitlements. *** ## Managing Billing The billing dashboard at `/billing` shows: * **Current plan + status** (active, trialing, past\_due, canceled). * **Next billing date**. * **AI credit balance** and burn rate (Pro / Premium). * **Invoice history** with PDF downloads. * **Payment method** with "update card" via Stripe. * **Cancel** or **Change Plan** controls. *** ## Upgrading & Downgrading | Action | Effective | Billing | | ----------------------------------- | --------------------- | -------------------------------------------------- | | **Upgrade** (e.g., Starter → Pro) | Immediately | Prorated charge for the rest of the current period | | **Downgrade** (e.g., Pro → Starter) | End of current period | No refund; new lower price applies on renewal | After a downgrade takes effect, features above the new tier are **gated** in the UI. Existing data (AI chatbots, sequences, integrations) is **preserved** — you can re-enable it by upgrading again. *** ## Cancelling * **Monthly** plans cancel at the **end of the current month**; service continues until then. * **Annual** plans cancel at the **end of the current annual term**. * **Annual refunds**: a 14-day money-back guarantee applies from the initial charge date. After 14 days, annual fees are **non-refundable** but service continues to the anniversary. * See the full [Refund Policy](/refund-policy) for edge cases and dispute handling. Cancel any time at `/billing → Cancel Plan`. *** ## Refund Policy Read the canonical [Refund Policy](/refund-policy) for: * 14-day annual money-back window. * Failed-trial refund handling. * Pro-rata refunds on plan-mistake corrections. * Chargeback procedure. *** ## Service Level Agreement Uptime targets, incident-response SLAs, and credit-back rules live in the [Terms of Service — §SLA](/terms#sla) and on the public [status page](/status). *** ## Enterprise For organizations with custom requirements, contact **[sales@kaanha.ai](mailto:sales@kaanha.ai)** for: * Custom **AI credit allotments** (or unlimited). * **BYOK** — bring your own OpenAI, Anthropic, or other LLM provider key. * **SSO / SAML** federation. * **SOC 2 audit support** and security questionnaire response. * **Data residency** options. * **Dedicated CSM** (Customer Success Manager). * **Custom integrations** with your internal tools. * **Dedicated infrastructure** (single-tenant deployment). *** ## Migrating from the Old Credit-Pack Model If your organization was provisioned before **April 26, 2026**, you may still be on the legacy pay-as-you-go credit-pack model. * **Existing credits remain in your account** and are honored under the legacy redemption rate. * You will be **prompted to migrate** to a subscription tier on your next renewal cycle. * A **conversion utility** is available — Pro and Premium plans grant generous one-time signup credits on top of the monthly allotment. * Self-serve migration runs from `/billing → Migrate to Subscription`. * Need help? Email **[support@kaanha.ai](mailto:support@kaanha.ai)** and we will move your account manually. *** ## Tax Stripe automatically calculates and applies **VAT / GST** based on your billing address where applicable. All receipts include a tax breakdown and are tax-compliant for EU, UK, India, and other supported jurisdictions. *** ## Invoices * Invoices are **auto-generated** at every successful charge. * Download from `/billing → Transaction History` as **PDF**. * Custom billing-entity name, address, VAT/GST number, and PO references can be set under `/billing → Billing Profile`. *** ## Payment Methods | Method | Free | Starter | Pro | Premium | Enterprise | | ------------------- | :--: | :-----: | :-: | :-----: | :--------: | | Credit / debit card | ✅ | ✅ | ✅ | ✅ | ✅ | | Apple Pay | ✅ | ✅ | ✅ | ✅ | ✅ | | Google Pay | ✅ | ✅ | ✅ | ✅ | ✅ | | ACH (US only) | — | — | — | ✅ | ✅ | | Wire transfer / PO | — | — | — | — | ✅ | All card and digital-wallet payments are processed through **Stripe Checkout**. Razorpay (INR) and PayPal exist in code for legacy support but are **inactive for new signups**. *** ## Currency All plans are charged in **USD** through Stripe. For customers outside the United States: Stripe will charge your card in USD; your card issuer converts to your local currency at their prevailing FX rate. Indian customers should expect their bank to charge a small FX markup on top of the USD amount. *** ## Failed Payments If a charge fails (e.g., expired card, insufficient funds): 1. **Day 0** — Charge declines; Stripe automatically retries over 72 hours. 2. **Day 1–3** — **Grace period**. Service continues; you receive email and in-app warnings. 3. **Day 3+** — If still unpaid, the workspace enters **suspended** state. Read access continues; write/send actions are blocked. 4. **Day 30** — If still unpaid, the workspace is queued for **deletion**. Data is retained for an additional 30 days for recovery. Update your payment method any time at `/billing → Payment Method` to restore service immediately. *** ## Cross-References * [Terms of Service](/terms) * [Refund Policy](/refund-policy) * [Privacy Policy](/privacy) * [Sub-processors](/sub-processors) * [AI Disclosure](/ai-disclosure) * [Status Page](/status)