Documentation Index
Fetch the complete documentation index at: https://docs.kaanha.ai/llms.txt
Use this file to discover all available pages before exploring further.
Kaanha AI runs on a subscription-tier model effective April 26, 2026. Pick a plan that matches your team size and feature needs; pay monthly or annually; upgrade, downgrade, or cancel from the in-app billing dashboard at any time.
This page supersedes the previous pay-as-you-go credit-pack model (Starter 10/Standard45 / Growth 175/Scale800). If your organization is on the legacy model, see Migrating from the Old Credit-Pack Model below.
Plans Overview
All prices are in USD, billed via Stripe.
| Plan | Monthly | Yearly | AI Credits / month | Contacts | Users | Voice | White-label |
|---|
| Free | $0 | $0 | 0 | 500 | 1 | — | — |
| Starter | $19 | $190 (2 months free) | 0 | 5,000 | 3 | — | — |
| Pro | $49 | $490 (2 months free) | 10,000 | 25,000 | 10 | — | — |
| Premium | $99 | $990 (2 months free) | 50,000 | unlimited | unlimited | rolling out | included |
| Enterprise | Contact sales | — | Custom | unlimited | unlimited | Custom | included |
Annual = 10× monthly = ~17% saving (two months free). Both monthly and annual auto-renew.
What Each Plan Includes
| Feature | Free | Starter | Pro | Premium | Enterprise |
|---|
| WhatsApp via Meta Cloud API | ✅ | ✅ | ✅ | ✅ | ✅ |
| Live chat inbox | ✅ | ✅ | ✅ | ✅ | ✅ |
| Quick replies | ✅ | ✅ | ✅ | ✅ | ✅ |
| Templates | basic | full | full | full | full |
| Broadcasts | — | ✅ | ✅ | ✅ | ✅ |
| CSV import | — | ✅ | ✅ | ✅ | ✅ |
| Tag management | — | ✅ | ✅ | ✅ | ✅ |
| Sales pipeline | — | ✅ | ✅ | ✅ | ✅ |
| Tasks | — | ✅ | ✅ | ✅ | ✅ |
| Payment links | — | ✅ | ✅ | ✅ | ✅ |
| AI chatbots | — | — | ✅ (10K credits) | ✅ (50K credits) | ✅ (custom + BYOK) |
| Knowledge bases / RAG | — | — | ✅ | ✅ | ✅ |
| Sequences / drip campaigns | — | — | ✅ | ✅ | ✅ |
| Slack / Notion / HubSpot / Zoho / Salesforce | — | — | ✅ | ✅ | ✅ |
| MCP server access | — | — | ✅ | ✅ | ✅ |
| MFA / SLA policies | — | — | ✅ | ✅ | ✅ |
| White-label + custom domain | — | — | — | ✅ | ✅ |
| Companies + Products + Orders + Suppliers (B2B) | — | — | — | ✅ | ✅ |
| Custom Entities | — | — | — | ✅ | ✅ |
| Automation rules | — | — | — | ✅ | ✅ |
| Voice agents | — | — | — | rolling out | ✅ (custom) |
| SSO / SAML | — | — | — | — | ✅ |
| SOC 2 audit support | — | — | — | — | ✅ |
| Dedicated CSM | — | — | — | — | ✅ |
| Storage | 50 MB | 1 GB | 10 GB | 50 GB | 100 GB+ |
| API keys | 0 | 2 | 5 | 999 | unlimited |
| Team members | 1 | 3 | 10 | unlimited | unlimited |
AI Credits Explained
AI credits power AI chatbots, knowledge-base RAG queries, and any other LLM-driven feature.
- 1 AI credit = 1,000 tokens (input + output combined).
- Credits are allotted monthly based on your plan: Pro = 10,000, Premium = 50,000, Enterprise = custom.
- Credits reset on the billing cycle anniversary — they do not roll over.
- AI is locked to Gemini 1.5 Flash and GPT-4o-mini on Free, Starter, Pro, and Premium. Enterprise can BYOK (bring your own OpenAI / Anthropic API key) for any supported model.
- When your credit balance reaches zero, AI features are soft-blocked until the next reset, an upgrade, or a credit grant from your admin.
Track your credit balance and burn rate at:
Plans WITHOUT AI
Free and Starter ship with AI agents disabled. These plans cover the messaging, CRM, and broadcast surfaces only.
If you need AI chatbots, RAG over your knowledge base, or any LLM-backed automation, upgrade to Pro ($49/mo) or higher. The upgrade is prorated and AI unlocks immediately.
Annual vs Monthly
| Monthly | Annual |
|---|
| Charge cadence | Every 30 days | Once a year |
| Effective discount | — | ~17% (two months free) |
| Auto-renew | Yes | Yes |
| Cancel | End of current month | End of current annual term |
| Refund window | None (cancel takes effect next cycle) | 14-day money-back guarantee |
/billing → Change Plan. Switching to annual triggers a prorated charge for the remainder of the year.
14-Day Pro Trial
New signups can start a 14-day free trial of Pro — no credit card required.
- Unlocks every Pro feature (AI chatbots, RAG, integrations, MCP) for 14 days.
- On day 14, the trial auto-converts to paid Pro unless you change or cancel the plan.
- Cancel anytime during the trial with one click; no charge is made.
- Trial is offered once per organization.
Start a trial at /signup or upgrade an existing Free workspace at /billing.
WhatsApp Message Costs
WhatsApp messages are not charged by Kaanha AI. Meta bills your conversations directly to your own WhatsApp Business Account (WABA) at Meta’s published rates. Kaanha AI charges zero markup on WhatsApp traffic.
Per-message costs depend on the recipient’s country and the conversation category (Marketing, Utility, Authentication, Service). See Meta’s WhatsApp Business Pricing for current rates.
SMS Costs
SMS is billed by Twilio, not Kaanha AI. You connect your own Twilio account; Twilio charges you per message at their published rates. Kaanha AI provides the channel orchestration (routing, templates, automation) at no additional per-message cost.
Voice Costs (Rolling Out)
Voice agents are currently rolling out to Premium and Enterprise plans.
- Telephony: Twilio Voice (or supported BYOC: Plivo, Exotel, Vonage, raw SIP) — billed by your provider.
- STT / LLM / TTS: Sarvam STT + Gemini 1.5 Flash + Sarvam or Deepgram Aura TTS.
- Target unit cost: ~$0.12 per minute, with 65–75% gross margin built in.
- Voice is included with Premium (subject to fair-use minutes) and fully customisable on Enterprise.
Subscribing
- Visit
/signup (new orgs) or /billing → Choose Plan (existing orgs).
- Pick a tier; choose Monthly or Annual.
- Complete checkout via Stripe (card, Apple Pay, or Google Pay).
- Your plan activates instantly; the billing dashboard refreshes with the new entitlements.
Managing Billing
The billing dashboard at /billing shows:
- Current plan + status (active, trialing, past_due, canceled).
- Next billing date.
- AI credit balance and burn rate (Pro / Premium).
- Invoice history with PDF downloads.
- Payment method with “update card” via Stripe.
- Cancel or Change Plan controls.
Upgrading & Downgrading
| Action | Effective | Billing |
|---|
| Upgrade (e.g., Starter → Pro) | Immediately | Prorated charge for the rest of the current period |
| Downgrade (e.g., Pro → Starter) | End of current period | No refund; new lower price applies on renewal |
Cancelling
- Monthly plans cancel at the end of the current month; service continues until then.
- Annual plans cancel at the end of the current annual term.
- Annual refunds: a 14-day money-back guarantee applies from the initial charge date. After 14 days, annual fees are non-refundable but service continues to the anniversary.
- See the full Refund Policy for edge cases and dispute handling.
Cancel any time at /billing → Cancel Plan.
Refund Policy
Read the canonical Refund Policy for:
- 14-day annual money-back window.
- Failed-trial refund handling.
- Pro-rata refunds on plan-mistake corrections.
- Chargeback procedure.
Service Level Agreement
Uptime targets, incident-response SLAs, and credit-back rules live in the Terms of Service — §SLA and on the public status page.
Enterprise
For organizations with custom requirements, contact sales@kaanha.ai for:
- Custom AI credit allotments (or unlimited).
- BYOK — bring your own OpenAI, Anthropic, or other LLM provider key.
- SSO / SAML federation.
- SOC 2 audit support and security questionnaire response.
- Data residency options.
- Dedicated CSM (Customer Success Manager).
- Custom integrations with your internal tools.
- Dedicated infrastructure (single-tenant deployment).
Migrating from the Old Credit-Pack Model
If your organization was provisioned before April 26, 2026, you may still be on the legacy pay-as-you-go credit-pack model.
- Existing credits remain in your account and are honored under the legacy redemption rate.
- You will be prompted to migrate to a subscription tier on your next renewal cycle.
- A conversion utility is available — Pro and Premium plans grant generous one-time signup credits on top of the monthly allotment.
- Self-serve migration runs from
/billing → Migrate to Subscription.
- Need help? Email support@kaanha.ai and we will move your account manually.
Tax
Stripe automatically calculates and applies VAT / GST based on your billing address where applicable. All receipts include a tax breakdown and are tax-compliant for EU, UK, India, and other supported jurisdictions.
Invoices
- Invoices are auto-generated at every successful charge.
- Download from
/billing → Transaction History as PDF.
- Custom billing-entity name, address, VAT/GST number, and PO references can be set under
/billing → Billing Profile.
Payment Methods
| Method | Free | Starter | Pro | Premium | Enterprise |
|---|
| Credit / debit card | ✅ | ✅ | ✅ | ✅ | ✅ |
| Apple Pay | ✅ | ✅ | ✅ | ✅ | ✅ |
| Google Pay | ✅ | ✅ | ✅ | ✅ | ✅ |
| ACH (US only) | — | — | — | ✅ | ✅ |
| Wire transfer / PO | — | — | — | — | ✅ |
Currency
All plans are charged in USD through Stripe.
For customers outside the United States: Stripe will charge your card in USD; your card issuer converts to your local currency at their prevailing FX rate. Indian customers should expect their bank to charge a small FX markup on top of the USD amount.
Failed Payments
If a charge fails (e.g., expired card, insufficient funds):
- Day 0 — Charge declines; Stripe automatically retries over 72 hours.
- Day 1–3 — Grace period. Service continues; you receive email and in-app warnings.
- Day 3+ — If still unpaid, the workspace enters suspended state. Read access continues; write/send actions are blocked.
- Day 30 — If still unpaid, the workspace is queued for deletion. Data is retained for an additional 30 days for recovery.
Update your payment method any time at /billing → Payment Method to restore service immediately.
Cross-References
