Documentation Index
Fetch the complete documentation index at: https://docs.kaanha.ai/llms.txt
Use this file to discover all available pages before exploring further.
Integrations
Kaanha AI integrates with your existing tools — CRMs, e-commerce platforms, automation tools, and communication channels.
Plan Gating
Third-party integrations are gated by subscription tier. Connecting an integration does not consume AI credits — only AI features running inside an integration (e.g., AI summarising a Slack thread) do.
| Capability | Free | Starter | Pro | Premium | Enterprise |
|---|
| Outgoing Webhooks | — | ✅ | ✅ | ✅ | ✅ |
| Slack | — | — | ✅ | ✅ | ✅ |
| Notion (KB + sync) | — | — | ✅ | ✅ | ✅ |
| HubSpot / Zoho CRM / Salesforce | — | — | ✅ | ✅ | ✅ |
| Shopify / WooCommerce | — | — | ✅ | ✅ | ✅ |
| Companies, Products, Orders, Suppliers (B2B modules) | — | — | — | ✅ | ✅ |
| MCP Server (stdio + SSE) | — | — | ✅ | ✅ | ✅ |
| Custom MCP tools / SSO / dedicated IP | — | — | — | — | ✅ |
Pro+ unlocks all standard third-party integrations (Slack, Notion, HubSpot, Zoho, Salesforce, Shopify, WooCommerce).
Premium adds the B2B CRM modules — Companies, Products, Orders, Suppliers — for organizations selling to other businesses.
See the Subscription Plans page for the canonical feature matrix and pricing.
Outgoing Webhooks
Send real-time events to any HTTP endpoint. Available from Starter upward. See the Webhooks Guide for full documentation.
CRM Integrations
Automatically sync contacts and conversation data to your CRM. Available on Pro and above.
Supported CRMs
| CRM | Features |
|---|
| HubSpot | Upsert contact by phone, create notes on conversations |
| Zoho CRM | Upsert contact, multi-datacenter support |
| Salesforce | OAuth2, upsert Contact/Lead by phone, configurable field mapping |
| Notion | Upsert contacts as database rows (configurable property map) |
| Generic Webhook | POST to any URL — Airtable, Pipedrive, n8n, custom APIs |
Setup
- Go to Settings → CRM
- Select your CRM provider
- Enter API credentials (encrypted at rest)
- Click Test Connection
- Toggle Sync Enabled
When CRM Sync Runs
Contact data is synced to your CRM whenever:
- A new contact is created
- A contact profile is updated
- A conversation is resolved
CRM sync failures never block the primary request — they are logged and retried.
Slack Bridge
Mirror WhatsApp conversations to Slack channels and reply from Slack. Available on Pro and above.
Setup
- Go to Settings → Slack
- Enter your Slack Bot Token
- Configure Channel Routing:
- Map contact tags → Slack channels
- Set a default channel for unmatched contacts
- Test the connection
How It Works
Customer → WhatsApp → Kaanha AI → Slack channel (Block Kit card)
Agent replies in Slack thread → Kaanha AI → WhatsApp to customer
| Command | Description |
|---|
/wa-send | Send a WhatsApp message to a contact |
/wa-contacts | List recent contacts |
/wa-status | Check connection status |
/wa-conversations | List open conversations |
E-Commerce
E-commerce integrations are available on Pro and above.
Shopify
- Go to Integrations → E-commerce → Shopify
- Enter your Shop Domain (e.g.,
myshop.myshopify.com)
- Enter your Access Token (from Shopify Admin → Apps → API credentials)
- Copy the webhook URL and add it in Shopify Admin
Supported Shopify Events:
| Event | Trigger |
|---|
orders/create | New order placed |
orders/paid | Order payment confirmed |
checkouts/create | Cart created |
checkouts/update | Cart updated (abandoned cart detection) |
WooCommerce
- Go to Integrations → E-commerce → WooCommerce
- Enter your Shop URL
- Enter your Consumer Key and Consumer Secret
- Copy the webhook URL and add it in WooCommerce → Settings → Advanced → Webhooks
Zapier / Make / n8n
Kaanha AI works with no-code automation platforms via webhooks.
Zapier
- Create a new Zap
- Use Webhooks by Zapier as the trigger
- Enter your Kaanha AI webhook URL (from Integrations → Webhooks)
- Test and activate
Make (Integromat)
- Create a new scenario
- Add a Webhooks module as trigger
- Use the Kaanha AI webhook URL
Discovery Endpoint (for custom integrations)
GET https://app.kaanha.ai/api/integrations/describe
Authorization: Bearer YOUR_API_KEY
Payment Links
Create and send Stripe payment links directly from the chat inbox.
Setup
- Go to Settings → Payments
- Add your Stripe credentials:
- Secret Key (
sk_live_...)
- Webhook Secret (
whsec_...)
Stripe is the active payment provider. Razorpay and PayPal remain in the codebase for legacy compatibility but are inactive for new signups. See Payments for details.
Creating a Payment Link
- Go to Payments → Create Link
- Enter amount, description, and optionally select a contact
- Share the link via WhatsApp chat
Paid links trigger a payment.completed webhook event.
Notion Knowledge Base
Use Notion as an AI knowledge base for your chatbots. Available on Pro and above (AI agents require AI credits — Pro 10,000/mo, Premium 50,000/mo, where 1 credit = 1,000 tokens).
- Create an AI Agent with type Notion Knowledge Base
- Enter your Notion API Key and the Database/Page ID
- Click Sync to import content
- The agent will search your Notion content to answer customer questions
See AI Chatbots for full configuration.
Premium-Only B2B Modules
Organizations on the Premium or Enterprise plan unlock structured B2B CRM modules in addition to the standard Contacts/Conversations:
| Module | Purpose |
|---|
| Companies | Organize Contacts under a parent Company record (industry, HQ, ARR, etc.) |
| Products | SKU-level catalog for quoting, orders, and chat-driven product lookups |
| Orders | Track customer orders end-to-end (linked to Contacts, Companies, Products) |
| Suppliers | Vendor records for procurement workflows |
See Also
